Call Center Services

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Featured Call Center Service

In addition to our standard insurance surveys, we have Market Research & Retention capabilities to assist you with your company's operations.

One project we completed involved canvassing current insureds to determine why they switched carriers.

The results of the project enabled the company's marketing department to implement plans to increase their retention rate.

Another project included questions regarding the insured's college / university affiliation for application of potential alumni program discounts.

for more information.

Our Global Call Center provides unlimited coverage, wherever telephone service is available.

Call Center Our professional service representatives staff our Global Call Center six days a week. The extended evening and weekend hours maximize our ability to fully serve your needs and provide convenient response times for your customers. Special "Program" hours are also available 7 days a week depending upon your type of work or project.

Since our Telephone inspectors work in our office rather than from their homes, management is available to address any concerns your customers may have during the telephone interview process. We are multi-lingual, serving your insureds speaking Spanish, Polish, Tagalog, etc., and have outside translation services available if needed.

Our broad scope of telephone services are listed below – Note that our Global Call Center has a 96% contact ratio for all of these services. We are experienced and happy to help you if you need specific questions / information added to our reports or need us to design a custom form for your program.

Telephone Commercial Lines Telephone Personal Lines Custom Telephone Surveys
  • Automotive Trades
  • Beauty & Body
  • Business Owners
  • Child Care
  • Commercial Real Estate
  • Commercial Vehicle
  • Contractor Operations
  • Cooking Supplement
  • Farm
  • Garage Liability
  • Habitational (Condos / Apartments)
  • Home Health Care
  • Horse Operations
  • Inland Marine
  • Liquor Liability
  • Mold Remediation
  • Products Liability
  • Restaurant
  • Retail
  • Security Services
  • Vacant Building
  • Workers Compensation
  • Auto Class
  • Electrical & Heating
  • Homeowners
  • Home Renovation
  • Replacement Cost
  • Vehicle Uses & Operators
  • Market Research & Retention
  • Agency
  • Customer Satisfaction
  • Mystery Shopper
  • e2Value's Pronto™ Valuation Service
  • Pre-Notification for Field Services