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"Having worked with Midwest Technical and maintaining a solid working relationship for over 20 years speaks to the
integrity and professionalism that MTI offers. You only maintain that long of a business relationship when you can rely
on a firm that offers quality service along with a personal relationship to their customers. We have relied on MTI to
provide audits, inspections, loss control services and various other commercial reports in our many states and they were
instrumental in helping us with managing our automation workflow needs through their GISA system. MTI truly offers high
quality service and high quality associates."
Mike Martin, Vice President Commercial Lines Underwriting
Auto Owners Insurance Company
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"We consider MTI one of our key business partners and have relied on their expertise to assist us with various
initiatives to help improve the profitability of our agricultural and commercial books of business."
Nino Cogliandro, Assistant VP - Underwriting
Farm Family Casualty Insurance
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"We have had the pleasure of doing business with MTI since 1988 and Bob Carr Sr. for over 30 years. Bob Carr Sr. and his staff have continuously
provided a great service that can only come from a business with a family owned and operated origin. Their expanding
array of products and services, along with the continued growth over the years, are sure signs of a successful operation.
These qualities, coupled with competitive pricing, make MTI a great business partner."
Edward A. Mulvey, VP Personal Lines Underwriting
Pekin Insurance
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"Founders has utilized MTI for many years. When Founders was expanding its commercial lines business nationally, MTI stepped up
with competent inspection resources in many additional states. Their inspectors are knowledgeable and professional, and they deliver
the reports on time, every time."
Jane M. Abed, President & Chief Executive Officer
Founders Insurance Company
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"I’ve had the pleasure of working with the people at MTI since 1988 through various positions at several insurance companies. I consider MTI
to be an extension of my underwriting operation in terms of the service and support that they provide to me and my clients. From onsite loss
control inspections to phone-contact premium audits to special consultation meetings with insureds, the staff from MTI has always been patient,
professional and well prepared."
Gwen McCaffrey, Program Manager
QBE The Americas
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"Having our whole book of insurance inspected by MTI was the best move we ever made in our company. This allowed us to see what we really had on
the books. We were able to get off of some properties that we shouldn't be insuring before the claim came. This helped our claim count for several
years after the inspections. Well worth the money spent vs the claims that we would have paid if this had not been done. I would highly recommend
that an insurance company does this at least every five years if not sooner."
Susan Taggart, CEO
Remington Farmers Mutual Insurance
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"Your organization shows pride in a job well done. This was made apparent to me with one of my insureds. A tavern owner, that I insured, was in
danger of losing his liquor license due to an insurance company's error in sending notice of cancellation and their reluctance to correct the problem.
With the deadline fast approaching, three key people at Midwest Technical Inspections voluntarily provided a higher level of service; that was able to
negate the procedural shortcomings of an insurance company's bureaucracy.
I am grateful to those individuals that provided the needed action and reassuring phone calls/emails that finally resolved this issue:
- The Account Manager, who called me from an airport to make sure that all was going well
- The CSR, who monitored the survey processing and notified me the day it was sent
- The Field Inspector, who performed the survey promptly, dealt with an anxious owner, and expedited the report
The human experience can be blurred with the reliance on today's technology of time, speed, distance parameters; but a
third generation family-agency heritage was maintained; when a quality organization from Illinois made a difference for a
rural Michigan tavern owner. The reward for helping others seldom can be returned, but will be passed forward to benefit others."
Glenn G. Grace, President
Grace Insurance Agency
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"I wanted to thank you for the work done by your staff. The insured took to heart the recommendations and training that was provided and
it appears that they are on the path to a much more organized safety plan. They used your Loss Control Report as the basis for their detailed planning and,
to date, have addressed sixteen of the seventeen recommendations.
Thank you for the work done at this insured's location. Your engineer that performed the inspection apparently struck just the right chord to not only inform but
motivate the insured to do what needed to be done. The insured also expressed their thanks."
John Reagan, CIC
Insurance Service Associates
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