Insurance Services

Insurance Services

Field Services Call Center Services
Premium Audit Services
Safety Consulting - MTSC
Non-Insurance Market
CUSTOM Services
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  • 25-Person Review Department
  • 95% Completion Rate Within 30 Days
  • Designations Including ARM, CPCU, and CSP

Certified Field Safety Representatives available in AR, KS, MO, PA, TX

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MTI is one of the few employee-based national providers of professional inspection, auditing, and risk control solutions. We have broad-based service options for Commercial Lines, Agricultural, Personal Lines, and Premium Audits. We primarily serve the insurance industry and non-insurance markets whose needs relate to insurance, inspection, and safety; including state and municipal government entities, and general industry and commercial business clients.


In addition to providing continuous training to all field staff to ensure accuracy and integrity on all inspections, MTI's fully-staffed Quality Control Department assesses all incoming reports for any possible errors prior to report submission.  This keeps our question / return rate from our customers to less than .01% or one-hundreth of a percent.  In addition to assisting with Quality Control, our Quality & Training Managers oversee a proactive Quality Assurance Program that identifies training needs within our field staff and initiates additional training as directed.  We also have Field Supervisors that are strategically located throughout our service area to assist in training and our overall quality performance.

Time Service

At MTI, we strive for a minimum goal of 95% completion within 30 days.  All of our surveys are electronically completed and transmitted via GISA (Global Inspection System Access), our free, secured, web-based system that operates 24 hours per day.  Our Global Call Center has a 96% contact ratio for all telephone services with a 100% completion rate within 30 days.

Management Structure

We approach quality and service through a professional and knowledgeable field staff.  More than 75% of our field staff has more than 15 years experience in the Inspection / Risk Control field having earned numerous designations including ARM, CPCU, and CSP.  Our multi-layered management team consists of Field Supervisors strategically located throughout the country who interact with the Field Staff in a proactive fashion to provide continuous quality and training.  The Field Supervisors and inspection team are directly supported by Regional Managers who coordinate all activity between our clients and inspection personnel.  This allows us to consistently meet our clients' quality and time service expectations.